We have a15-day return policy, which means you have 15 days after receiving your item to request a return.

Unfortunately, at this time we do not offer international shipping. We currently only ship within the United States. Please refer to our Shipping & Delivery page for more information on our shipping policy.

At this time, we do not offer custom or personalized jewelry. However, we do offer a range of exquisite designs to choose from.

We have a dedicated blog post on our website that explains how to care for your Timeless Look jewelry. Please visit this link to view our blog post on jewelry care: https://timelesslook.com/blogs/blog/caring-for-your-jewelry-best-practices-and-common-mistakes-to-avoid

Yes, our jewelry comes in carefully designed and pretty packaging that makes it perfect for gift-giving. If you would like to include a personalized gift message, please email us at info@timelesslook.com immediately after placing your order with your desired message, and we will do our best to include it with your order.

All items displayed on our website are currently in stock and available for purchase. If an item is out of stock, it will be indicated on the product page.

You can reach our customer service team by emailing us at info@timelesslook.com or filling out our contact form on our Contact Us page.